Refund Policy

• All new users of Narada Studios receive ₹500 / $5 Welcome Budget upon sign-up • Welcome Budget is non-refundable and non-transferable • Welcome Budget expires if your account is inactive for 180 days • It cannot be converted to cash or transferred to other accounts • Welcome Budget is provided as a platform courtesy and does not constitute a payment transaction

• Balance topped up via Cashfree (UPI, cards, net banking) is refundable within 7 days of purchase • Refund requests must be submitted via email to support@naradaaisage.com • Refunds are processed to the original payment method • Processing time: 5-7 business days for refunds to reflect in your account • Once an AI task has been performed using purchased balance, that balance is consumed and is not refundable (see Section 4 — Non-Refundable AI Generations)

Purchased balance (Narada Studios) is eligible for refund in the following cases: • Unused balance: Full refund if no AI tasks were performed with the purchased account balance • Partially used balance: Refund for the unused portion of the account balance only • Technical failures: Full refund if a platform error prevented any AI task from completing successfully (balance is auto-restored for failed tasks) • Duplicate payments: Full refund for accidental duplicate top-ups of the same amount • Platform termination: Pro-rata refund of unused purchased balance if Narada Studios permanently discontinues the service Refund requests must clearly specify the transaction ID and reason.

The following are explicitly non-refundable: • Balance consumed for completed AI-generated content — scripts, images, videos, audio compositions, storyboards • Balance consumed for Trailer Doc output generation (see Section 7 for Trailer Doc-specific policy) • Welcome Budget provided free at sign-up • Balance expired due to 180 days of account inactivity • Refund requests submitted more than 7 days after the purchase date • Subscription fees for Digital Dupe SaaS plans after the subscription period has commenced (see Section 5) AI generation involves real compute costs from third-party model providers; once generation is complete, those costs cannot be reversed.

Digital Dupe operates on monthly SaaS subscriptions (₹2,999, ₹9,999, or ₹14,999 per month, exclusive of 18% GST). The following refund policy applies: • New subscriptions: A 7-day refund window applies from the date of first payment; if the Dupe has been deployed and actively used (conversations received, leads captured), refunds are assessed on a case-by-case basis • Renewals: Monthly renewal charges are non-refundable after the renewal date • Mid-cycle cancellations: Subscriptions cancelled mid-cycle will not receive a pro-rata refund; service continues until the end of the paid billing period • Downgrade requests: Downgrading from a higher tier to a lower tier takes effect at the next billing cycle; no refund is issued for the difference in the current cycle • Failed AI / system outages: If the Digital Dupe platform experiences downtime exceeding 48 continuous hours in a billing month, a pro-rata service credit (not cash refund) will be issued for the downtime period upon request

• The 15-day free trial for Digital Dupe requires no credit card to initiate • The trial is capped at 5 showcase products and 50 captured leads • When the trial cap or 15-day period is reached (whichever comes first), the Dupe enters a soft-cutoff state; visitors see a polite branded interception modal • The business owner receives an upgrade notification and may continue service by subscribing via Cashfree • If no upgrade is made within 7 days of soft-cutoff, the Dupe enters a suspended state (data is retained for 30 days to allow later reactivation) • Trial Dupes created by Co-Directors: The referring Co-Director's ungated trial privilege lasts for the standard 15-day trial period; if no sale closes within 30 days of trial creation, the Dupe may be reassigned or deleted by the Co-Director No charges are applied during the trial period; no refund is applicable.

Trailer Doc operates on a per-output unlock model (₹1,525 / $15.25 per complete pre-production package). It is a project-based, per-output product — there is no ongoing wallet or balance associated with Trailer Doc: • The ₹1,525 unlock fee is NON-REFUNDABLE upon successful generation and delivery of all three outputs: (1) 20-slide PDF pitch deck, (2) interactive lookbook URL, and (3) 90-second cinematic trailer video • "Successful generation" means all three outputs are delivered and accessible to the user • AUTOMATIC REFUND — TECHNICAL FAILURE: If a technical failure prevents the complete generation of all three deliverables (e.g., video generation fails or PDF export errors), the ₹1,525 unlock fee is automatically refunded to the original payment method within 24 hours • Partial outputs (e.g., only 2 of 3 delivered): If only partial delivery occurs due to a platform error, a pro-rata refund is issued to the original payment method for the undelivered component • User-initiated abandonment during generation does not qualify for refund; generation costs are incurred at the point of initiation

All Narada Studios products and services are subject to 18% Goods & Services Tax (GST) as applicable under Indian GST law (SAC Code: 998314 for AI software services). • Refund amounts: When a refund is issued, the refund amount includes the GST component proportional to the refunded amount • GST Invoice: A revised GST invoice or credit note will be issued for any refund within 30 days of the refund being processed • Input Tax Credit (ITC): Business subscribers who claimed ITC on their subscription invoices are responsible for reversing ITC on any refunded amounts per Section 43 of the CGST Act • GST on Co-Director commissions: Commissions earned by Co-Directors are not subject to GST; however, Co-Directors who are GST-registered must self-assess their GST liability on commission income per applicable GST rules For GST-related queries, email support@naradaaisage.com with subject "GST Query" and include your GSTIN.

Commissions earned by Co-Directors via the 15% Cashfree Easy Split on referred Digital Dupe subscriptions are subject to the following dispute and reversal policy: COMMISSION HOLD PERIOD: • All commissions are held for 30 days from the referred client's first payment date before becoming eligible for payout; this allows time for dispute resolution and chargeback windows COMMISSION REVERSAL CONDITIONS (Clawback): • Referred client initiates a chargeback or payment dispute within 30 days • Referred client cancels their subscription within 30 days of first payment • The referral is determined to be fraudulent, self-generated under false identity, or violating Co-Director program terms • Co-Director account is suspended or terminated for policy violations DISPUTE PROCESS: • Co-Directors may dispute a commission reversal by emailing codirector@naradaaisage.com with subject "Commission Dispute — [Partner ID]" • We will investigate and respond within 48 hours • Resolution decisions are final unless an error of fact is demonstrated ONGOING COMMISSION TERMINATION: • If a referred client voluntarily cancels, commissions cease from the cancellation date • If a client's subscription fails due to payment failure and is not reinstated within 7 days, commission accrual pauses until reinstatement

To submit a refund request for any Narada Studios product, follow these steps: 1. Email support@naradaaisage.com with the subject line: • "Refund Request — AI Studios Balance" (for balance refunds) • "Refund Request — Digital Dupe Subscription" (for subscription refunds) • "Refund Request — Trailer Doc" (for Trailer Doc output refunds) • "Commission Dispute — [Partner ID]" (for Co-Director disputes) 2. Include in your email: • Your registered email address • Transaction ID or Cashfree order ID • Date of purchase • Reason for refund request • For technical failures: describe the issue and include any error messages or screenshots 3. Our team will acknowledge your request within 24 hours 4. Refund decision communicated within 48 hours of acknowledgement 5. Approved refunds are processed within 5-7 business days

• Approved refunds are processed within 5-7 business days from the date of approval • Refunds are returned to the original payment method: — UPI: 1-3 business days — Debit/Credit Card: 5-7 business days — Net Banking: 3-5 business days — International (Stripe): 7-14 business days • Balance refunds (for Narada Studios) are credited within 24 hours of approval • You will receive an email confirmation when the refund is initiated • Cashfree processing timelines are beyond our direct control; please allow the full stated period before raising a delay escalation

• Purchased balance on Narada Studios does not expire as long as your account is active • Welcome Budget (₹500 / $5 provided at sign-up) expires after 180 days of account inactivity • "Account inactivity" means no login and no AI task for 180 consecutive days • Expired balance cannot be reinstated or refunded • Digital Dupe subscriptions are billed monthly and do not involve expiring account balances • Co-Director commissions that are held pending verification do not expire; they remain accrued until resolved

NARADA STUDIOS: • If we terminate your account for violation of our Terms of Service, unused purchased balance is forfeited • If you voluntarily delete your account, unused purchased balance qualifies for a refund if requested within the 7-day purchase window; otherwise, it is forfeited upon deletion • Account deletion requests: email support@naradaaisage.com DIGITAL DUPE: • If we terminate a business subscription for policy violations, no refund is issued for the current billing period • If a business owner voluntarily cancels, service continues until end of the paid period; no pro-rata refund CO-DIRECTOR PROGRAM: • If a Co-Director's account is terminated for fraud or policy violation, all pending and held commissions are forfeited • If a Co-Director exits voluntarily in good standing, pending commissions (past the 30-day hold period) are paid out within 30 days of exit confirmation

• For refund disputes, email support@naradaaisage.com with full details • We aim to resolve all disputes within 48 hours of receiving complete information • If a dispute remains unresolved after 30 days, you may escalate to: — Consumer Disputes Redressal Commission (CDRC), Hyderabad, Telangana, India (for consumer disputes under the Consumer Protection Act, 2019) — Data Protection Board of India (DPBI) for data-related disputes under the DPDP Act, 2023 • All disputes are governed by the laws of India and subject to the exclusive jurisdiction of courts in Hyderabad, Telangana • GST-related billing disputes may be raised with the GST Grievance Portal (gst.gov.in) Contact: Email: invoke@naradaaisage.com Phone: +91 833 100 1525 (Mon–Sat, 10AM–6PM IST) Response time: Within 24 hours Last Updated: July 2026